Refund policy

Last updated: October 7, 2026

Every piece from Align the Signs is made, printed or packed just for you — candles are poured, books and journals are printed, and jewellery is dispatched only after you order. Because nothing is held in stock, all sales are final. We are not able to accept returns or exchanges, or give refunds, for items that are no longer wanted, were ordered by mistake, or were not quite right as a gift.

If something is wrong, we'll make it right

If your order arrives damaged, defective or not what you ordered — for example a printing or binding fault, a broken or leaking candle jar, a faulty clasp, or an item you did not order — email hello@alignthesigns.com within 14 days of delivery with your order number and clear photos of the problem and the packaging.

Once we have confirmed the problem, we will send a replacement at no cost to you or refund the affected item and its shipping. Please do not post anything back unless we ask you to; items returned without our agreement cannot be refunded.

Lost parcels

If your tracking has not moved for 30 days (45 days for orders outside the United States), email us and we will work with the carrier and our partner to replace or refund your order.

We cannot replace or refund orders that are lost or returned because of an incorrect or incomplete address entered at checkout, a parcel refused on delivery, or import duties or taxes that were not paid. If such a parcel comes back to us, we can resend it once the new shipping cost has been paid.

Digital editions

PDF editions are delivered by email and cannot be returned once sent. If a file will not open or is faulty, email us and we will send a working copy; if we cannot fix it, we will refund it.

Cancellations

Orders can be changed or cancelled within 24 hours of being placed, before they go into production. After that, they cannot be cancelled.

Pre-orders of Following the Signs can be cancelled for a full refund at any time before the release date, November 23, 2026. From the release date onwards, pre-orders follow the rules above.

Your rights

Nothing in this policy limits any rights you have under the consumer law of the country you live in. If you have a problem with an order, please contact us before raising it with your bank or card issuer — we will always try to resolve it first.

Contact

Align the Signs LLC, 1314 S 1st St, #172, Milwaukee, WI 53204, United States — hello@alignthesigns.com

That’s the thing about signs — they don’t announce themselves. As a quiet voice in the middle of the night that says: not this. I’ve written it because silence almost killed me. I have to become love to find love. When something resists you that strongly, listen. I allowed myself to be heard — loud and clear, without shame or fear. You can’t hear the quiet voice of intuition when you’re screaming inside. I remembered every time I’d made myself smaller so a man could feel bigger. I learned that being alone doesn’t mean being lonely — it means being free. Sometimes we’re the sign someone else needs. Watching someone else choose themselves reminds us that we can too. I used to think following the signs meant having all the answers. I made choices I’d make again and choices I wouldn’t. The life I am meant to live isn’t a destination. You picked up this book for a reason.